PRIVACY POLICY
Last Updated: 12 May 2026
1. Introduction
This Privacy Policy explains how Amendoaosegundo – Unipessoal LDA, trading as Tisram Academy of Indian Arts, collects, processes, stores, and protects personal data when you visit our website, contact us, register for classes, book free trial sessions, subscribe to newsletters, or use our services.
We process personal data in accordance with:
- Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)
- Portuguese Law No. 58/2019
- Applicable Portuguese electronic communications and consumer protection laws
2. Data Controller
The controller responsible for the processing of personal data on this website is:
Amendoaosegundo – Unipessoal LDA
Trading as: Tisram Academy of Indian Arts
Praça da Justiça 168
4715-125 Braga
Portugal
NIF/NIPC: PT517762943
Phone: +351 920 455 859
Email: support@tisram.eu
3. Personal Data We Collect
We may collect and process the following categories of personal data:
- Name
- Email address
- Phone number
- Billing and payment information
- Parent or guardian details
- Student information necessary for class participation
- Booking and scheduling information
- Communication records
- Technical data such as:
- IP address
- Browser type
- Operating system
- Device information
- Date and time of access
- Referrer URL
- Website usage statistics
4. How We Collect Your Data
We collect personal data when:
- You submit forms on our website
- You submit lead forms through social media platforms such as Facebook or Instagram advertisements operated by Meta Platforms.
- You contact us by email, WhatsApp, phone, or social media
- You register for free trial classes or paid classes
- You subscribe to newsletters or marketing communications
- You make payments
- You browse or interact with our website
Some technical information may be collected automatically through cookies and analytics technologies.
5. Purposes of Processing
We process personal data for the following purposes:
- Responding to enquiries
- Contacting prospective students or parents who requested information through advertisements or lead forms.
- Providing dance and music education services
- Managing class schedules and bookings
- Processing payments and subscriptions
- Sending reminders and service-related communications
- Providing customer support
- Improving website functionality and user experience
- Website security and fraud prevention
- Marketing and newsletters (where consent is provided)
- Compliance with legal, tax, and accounting obligations
6. Legal Basis for Processing
We process personal data based on one or more of the following legal bases under Article 6 GDPR:
Consent
For newsletters, marketing communications, analytics cookies, and certain optional features.
Contractual Necessity
To provide requested services, bookings, subscriptions, and customer support.
Legal Obligation
To comply with accounting, tax, regulatory, and legal obligations under Portuguese law.
Legitimate Interests
For website security, fraud prevention, service improvement, customer communication, and internal administration, provided such interests do not override your fundamental rights and freedoms.
You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
7. Website Hosting
This website is hosted by:
Provider:
ALL-INKL.COM – Neue Medien Münnich
Hauptstraße 68
02742 Friedersdorf
Germany
The hosting provider processes personal data on our behalf for the purpose of securely operating this website.
8. Contact Forms, Email, WhatsApp, and Phone Communication
If you contact us by email, WhatsApp, phone, or through forms on this website, we process the information you provide solely for the purpose of responding to your request and providing our services.
The data you send to us remains stored only for as long as necessary to process your enquiry or fulfil legal obligations.
9. Cookies and Similar Technologies
This website uses cookies and similar technologies.
Cookies may be technically necessary for website functionality or used for analytics and marketing purposes.
Under EU and Portuguese law, non-essential cookies require prior consent. Consent may be withdrawn at any time through your browser settings or cookie preferences where available.
You may configure your browser to:
- Notify you before cookies are stored
- Block certain cookies
- Delete cookies automatically
Disabling cookies may affect website functionality.
10. Analytics – Matomo
This website may use Matomo Analytics to analyse website usage and improve our services.
Matomo may process:
- IP addresses (possibly anonymised)
- Browser and device information
- Website interactions
- Visit duration
- Referrer information
Where required, analytics tracking is activated only after user consent.
Where technically configured, Matomo data may be hosted on our own servers and not shared externally.
11. Social Media and Meta Platforms
This website may contain integrations, links, pixels, or embedded content from:
- WhatsApp Business
- Meta Platforms
Provider:
Meta may process personal data according to its own privacy policies, including possible transfers outside the European Economic Area.
If consent is legally required for such technologies, they are activated only after consent is provided.
12. Google Fonts
This website may use Google Fonts for consistent font rendering.
Where fonts are hosted locally, no connection to Google servers occurs.
If externally hosted Google Fonts are used, Google may receive technical information such as your IP address.
More information:
13. Third-Party Services
We may use third-party platforms and providers necessary for operating our services, including:
- Stripe
- Digistore24
- Calendly
- Zoom
- Brevo
- Zapier
- WhatsApp Business / Meta Platforms
- ManyChat
- Google services
These providers may process personal data according to their own privacy policies and data processing agreements.
We only share personal data where necessary for service provision, legal compliance, security, customer communication, or legitimate operational purposes.
14. International Data Transfers
Some service providers may process personal data outside the European Economic Area (EEA).
Where international transfers occur, appropriate safeguards are implemented, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions
- Other lawful GDPR transfer mechanisms
15. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law.
Retention periods may vary depending on:
- Legal obligations
- Tax and accounting rules
- Contractual requirements
- Customer relationships
- Legitimate business needs
16. Your Rights Under GDPR
Under applicable data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
Requests may be sent to:
17. Right to Lodge a Complaint
You have the right to lodge a complaint with the Portuguese supervisory authority:
Comissão Nacional de Proteção de Dados (CNPD)
CNPD – Portuguese Data Protection Authority
Av. D. Carlos I, 134 – 1.º
1200-651 Lisboa
Portugal
Email: geral@cnpd.pt
18. SSL / TLS Encryption
This website uses SSL/TLS encryption to protect confidential communications and transmitted data.
An encrypted connection is indicated by “https://” in your browser address bar.
19. Livro de Reclamações (Complaints Book)
In accordance with Portuguese law, service providers operating online must provide access to the Electronic Complaints Book.
Official platform:
Livro de Reclamações Eletrónico
20. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in legal requirements, website functionality, or services.
The latest version will always be published on this website.